1. Agreement to Terms
By booking computer repair services, commissioning custom desktop PC builds, or purchasing hardware components from UMA Tech (either online through umatech.lk or at our physical service desks), you agree to be bound by the terms and conditions set forth below.
2. Diagnostic Assessment & Repair Approvals
- Initial Diagnostics: Every device brought in for service undergoes an initial physical and electronic diagnostic check to determine fault causes and required parts.
- Repair Authorization: We do not perform chargeable component replacements or board-level micro-soldering without prior customer authorization (communicated via phone call, WhatsApp, or email).
- Pre-Service Inspection: Existing cosmetic damage (scratches, dents, missing chassis screws, cracked hinges) will be recorded upon intake.
3. Pricing, Quotes & Payment Terms
- All repair estimates and component prices are quoted in Sri Lankan Rupees (LKR).
- Quotes remain valid for 14 days from the date of issuance, subject to market availability of imported OEM replacement components.
- Full payment is required upon completion of repair before equipment is collected or dispatched for domestic courier delivery.
- We accept Cash, Direct Bank Transfers, and major Credit/Debit Cards.
4. Equipment Collection & Unclaimed Property
Completed repair jobs must be collected within 60 days of customer notification. If an item remains uncollected after 60 days without prior notice or arrangement, UMA Tech reserves the right to charge storage fees or dispose of the equipment to offset incurred diagnostic and parts costs.
5. Product Orders, Shipping & Cancellation
- Orders placed online for tech accessories, laptop chargers, keyboards, and internal components are dispatched within 24–48 business hours via reliable courier partners.
- Delivery timelines outside the Western Province typically range from 2 to 4 business days.
- Orders may be canceled prior to courier dispatch without penalty. Once an order has been shipped, return shipping fees may apply.
6. Limitation of Liability
UMA Tech is not liable for secondary damages arising from pre-existing internal micro-cracks, severe liquid corrosion, motherboard circuit degradation caused by previous third-party repair attempts, or catastrophic failure of degraded hard drive platters during data extraction attempts.
7. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising shall be subject to the exclusive jurisdiction of the competent courts of Sri Lanka.
8. Contact & Customer Support
For any clarifications regarding our Terms & Conditions:
- Hotline: +94 74 360 8640
- Website: https://umatech.lk
- Email: support@umatech.lk