1. Introduction
At UMA Tech, we value the trust you place in us when you bring your personal computers, laptops, and data storage devices for diagnostics, repair, or when purchasing tech components and accessories. This Privacy Policy outlines our standards for collecting, using, safeguarding, and handling personal information and confidential hardware data.
2. Information We Collect
We only collect information necessary to facilitate repair ticketing, hardware delivery, and customer service communication:
- Contact Details: Customer name, telephone number, WhatsApp number, email address, and delivery or billing address.
- Device Information: Laptop/PC brand, model, serial number, hardware specifications, and reported fault symptoms.
- Service & Purchase History: Repair tickets, diagnostic notes, replacement part serial numbers, invoice records, and warranty certificates.
- Website Usage Data: Basic browser telemetry, IP address, and cookie sessions used solely to optimize website navigation and store cart performance.
3. How We Use Your Information
The information we collect is used strictly for legitimate business and service purposes, including:
- Providing accurate diagnostic quotes and status updates for active repair jobs.
- Processing orders, shipping products, and dispatching replacement accessories island-wide.
- Verifying official warranty claims and replacement eligibility.
- Issuing repair invoices, service receipts, and maintaining service history records.
- Responding to inquiries submitted via our contact forms, phone, or WhatsApp.
4. Data Storage & Device Security
We employ industry-standard physical, electronic, and procedural safeguards to protect customer data during service:
- Storage media undergoing data recovery are handled exclusively in our restricted-access diagnostic lab.
- Temporary diagnostic data images created during recovery are permanently sanitized following job completion and customer verification.
- Customer records and invoicing databases are encrypted and accessible only to authorized staff.
5. Third-Party Sharing
We never sell, rent, or trade your personal information. We only share minimal contact data with verified logistics and delivery partners (e.g. domestic courier services) strictly to ensure safe island-wide delivery of your ordered components or repaired systems.
6. Cookies & Tracking
Our website uses standard session cookies to remember browsing preferences, preserve active filter categories, and maintain items in your shopping bag. You can manage or disable cookies via your browser settings at any time.
7. Contact Our Privacy Officer
If you have questions regarding this Privacy Policy or wish to inspect or delete your contact records with us, please reach out directly:
- Phone / WhatsApp: +94 74 360 8640
- Email: support@umatech.lk
- Location: UMA Tech Service Center, Sri Lanka